Use Reservd with Gymflow

Keep running your gym on Gymflow and sell places in your classes on Reservd. Every Reservd booking goes into Gymflow as a new lead through Zapier, and onto a list for your team to book them in. It takes about fifteen minutes to set up.

  1. 1. Put your classes on Reservd

    In your Reservd dashboard, open Timetable and add your weekly classes, and connect Stripe so customers pay by card when they book. Set each class to the number of places you want to sell on Reservd (two or three is a good start), or to its full size if you'll switch on automatic places (step 6).

  2. 2. Make a Zap that catches Reservd bookings

    In Zapier, make a new Zap. For the trigger choose Webhooks by Zapier, Catch Hook, and copy the address it gives you. Webhooks by Zapier needs a paid Zapier plan.

  3. 3. Connect it on Reservd

    In your Reservd dashboard open Gymflow (under Settings, How customers book, or Import). Paste the Zapier address and press Connect, then Send a test so Zapier has an example booking. Reservd sends each booking once it's paid, or straight away when there's nothing to pay, as booking.confirmed. Places nobody paid for are never sent.

  4. 4. Add the customer to Gymflow

    Back in Zapier, add an action: Gymflow, Add New Lead, and connect your Gymflow account. Map First name to data member first_name, Last name to data member last_name, Email to data member email and Mobile to data member phone. Set the source to Reservd so your team can spot them. Use Add New Lead rather than Add New User: Add New User emails the customer a Gymflow password link. Then publish the Zap.

  5. 5. Book them into the class in Gymflow

    Each Reservd booking shows up in Gymflow as a new lead, and on the Add to Gymflow list on Reservd's Gymflow page with the class and time. Book them in, then tick them off. If a booking is still on the list after 10 minutes, we email your owners and managers (at most once an hour). Someone who cancels after being added shows up on the list to take out of the class. Front desk staff can tick the list too.

  6. 6. Keep places in step (or let Reservd do it)

    Gymflow doesn't let other apps book into its classes, so hold back the places you sell on Reservd in Gymflow. Or switch on Automatic places on the Gymflow page and make a second Zap: Gymflow, Class Booking Status, then Webhooks by Zapier, POST to the address Reservd shows you, as JSON with booking_id, email, class_name, starts_at and status. Reservd then sells fewer places as the class fills up in Gymflow. Put in how many were already booked in Gymflow before the Zap was on.

Questions

Why can't Reservd book them straight into Gymflow?
Gymflow doesn't have a way for other apps to book someone into a class yet, through Zapier or otherwise. Its Zapier actions can only add a lead or a user. We've asked Gymflow for one, and as soon as it exists Reservd bookings will go straight into your classes.
Do I need to change anything else in Gymflow?
No. Your Gymflow app, memberships and booking pages carry on as they are. Reservd is another place for new people to find and book you.
What about cancellations?
A cancellation before you've added them to Gymflow just drops off the list. One after shows up on the list as someone to take out of the class. With automatic places on, a booking cancelled in Gymflow puts a place back on sale on Reservd and moves the waitlist up.
Who takes the payment?
Customers pay by card on Reservd when they book, and the money goes straight to your Stripe account. Reservd takes 2% plus card fees, and there's no monthly fee.

Not on Reservd yet? List your business, then follow the steps above.

Stuck? Email hello@reservd.co.uk and we'll help. Never send us your password.