Connect TeamUp to Reservd

Keep running your classes in TeamUp. They show on Reservd with the right places left, customers book and pay on Reservd, and every booking goes straight into TeamUp so a class is never overbooked. It takes about five minutes.

  1. 1. Make an API application in TeamUp

    Sign in to TeamUp on a computer as the owner or an admin. Go to Settings, Integrations, API Integration and press Get Started. Name the application Reservd and send it: TeamUp sets it up straight away, and the API costs nothing extra on any TeamUp plan. If you already have one, open Options, Manage Applications instead.

  2. 2. Make an M2M token

    Open Options, View and Update Applications, scroll down to M2M Tokens and press Add. Choose All permissions (Reservd needs to read your classes, find and add customers, and book them in), leave it able to make changes, not read only, set the expiry as far ahead as you can, then press Generate Token. Copy the token straight away: TeamUp only shows it once. Keep it like a password. TeamUp's own steps are in Creating a Machine to Machine (M2M) Token.

  3. 3. Find your business ID

    It's the number at the start of your TeamUp customer site address. If your customer site is goteamup.com/p/12345-your-studio, your business ID is 12345. You can paste the whole address into Reservd and it picks the number out.

  4. 4. Connect Stripe on Reservd

    Customers pay by card on Reservd when they book, and the money goes straight to your bank. In your Reservd dashboard, open TeamUp (or Settings, How customers book) and connect Stripe first.

  5. 5. Connect TeamUp

    Paste your business ID and token, choose a drop-in price for any class with no drop-in price in TeamUp, then press Connect TeamUp. Your classes come across straight away. If you have more than one venue in TeamUp, choose which one's classes show on Reservd.

Questions

Do I need to change anything in TeamUp?
No. Your TeamUp customer site, app and memberships carry on as they are. Reservd is another place for people to find and book your classes.
How do you stop a class being overbooked?
Every few minutes Reservd reads each class's places in TeamUp and only sells what's free. Each Reservd booking goes into the class in TeamUp as soon as it's paid, and TeamUp checks there's still a place, so the place is taken in both. A class that fills up in TeamUp stops selling on Reservd.
Will my Reservd customers be in TeamUp?
Yes. We find each one in TeamUp by email, or add them as a customer without sending TeamUp's invitation email, and book them into the class as comped, so TeamUp doesn't charge them again. The money is in your Stripe account.
What if I move or cancel a class in TeamUp?
A moved class moves on Reservd and anyone booked is told. A cancelled class is cancelled on Reservd and customers get their money back by your usual rules.
Will TeamUp email my customer too?
It might. TeamUp doesn't let us turn its booking emails off for one booking, so it follows your notification settings in TeamUp. Reservd sends its own booking confirmation and reminders.
Does it work with appointments and courses?
Classes only for now: group sessions on a timetable. Appointments, courses and room hire stay in TeamUp.

Not on Reservd yet? List your business, then open TeamUp in your dashboard.

Stuck? Email hello@reservd.co.uk and we'll help. Never send us your password or token.