Cookies
Version 1, last updated 26 September 2026
Reservd only uses cookies and on-device storage that are needed for the site to work or to do something you've asked for, plus a random id we use to count visits to our own website. We don't use advertising cookies, and nothing follows you around other websites.
| Name | What it does | How long |
|---|---|---|
| sb-… (Supabase sign-in) | Keeps you signed in after you sign in | Until you sign out, or up to a week without use |
| studio_ref | Remembers the studio that referred you, so your fee-free month is applied when you create a studio | 30 days |
| ref_… (one per studio) | Remembers the friend who invited you, so they get their reward when you join | 30 days |
| vianow_… (one per studio) | Says only how you last reached a studio's page from Reservd or one of its alerts, so a booking you make straight after counts towards it. Nothing about you | 2 hours |
| via_… (one per studio) | Says only how you first reached a studio's page (for example Reservd's explore page or the studio's own link), so the studio can see whether Reservd brought them your booking. Nothing about you | 30 days |
| reservd_src | Says only which page or link you came from when you start an account, so we know what brings people. Nothing about you | 30 days |
| rv-waitlist | Your launch waitlist ticket, so the waitlist page shows your place in line | 120 days |
| rv-athlete and rv-athlete-chk | If you came through a Reservd athlete's link: which link, so they're credited once if you sign up, and a short check that it's been looked at | 30 days, and 10 minutes |
| rv-business (for people who run a business) | Which business you're looking at in the dashboard, if you're on more than one team | A year, or until you switch |
| rv-share-card-… (for people who run a business) | Remembers that you hid the share card on Today | A year |
| rv-setup-full (for people who run a business) | Shows the full set-up checklist instead of the short one | 90 days |
| rv-cal-oauth, reservd-stripe-oauth, rv-strava-oauth | Short-lived checks while you connect your calendar, Stripe or Strava, so the connection can't be faked | 10 to 15 minutes |
| reservd-support-studio and reservd-admin-seen (Reservd's own team only) | Which business a Reservd support person is helping, and what they've already seen in the admin console | While in use |
| reservd-theme (stored on your device, not a cookie) | Remembers if you chose dark mode | Until you change it |
| reservd-chat-sound (stored on your device, for people who run a business) | Remembers whether the support chat plays a sound | Until you change it |
| rv-chunk-reload (stored on your device for this tab) | Stops the page reloading itself more than once after we release an update | Until you close the tab |
| reservd-visitor (stored on your device, not a cookie) | A random id that links the pages you view, so we can count visits. Only stored once you press OK on the notice. Not linked to your name or account. You can change your mind on the privacy page | Until you opt out or clear your browser |
| reservd-visit (stored on your device for this tab) | A random id for one visit, so we know which pages were viewed together | Until you close the tab, or 30 minutes without a page view |
| reservd-track-off and reservd-track-notice (stored on your device) | Remember that you opted out of visit counting, or that you've seen the notice about it | Until you change it or clear your browser |
| reservd-kiosk-door (stored on the door tablet) | Remembers which door a studio's check-in tablet opens | Until changed |
Counting visits
We count the pages people view on Reservd so we can see how it's used and improve it. The privacy policy explains what's collected and how to opt out. Nothing is counted or stored for it until you press OK on the notice, and we don't count visits from browsers that ask not to be tracked.
Payments
When you pay or save a card, you go to Stripe's secure checkout, which uses its own cookies for fraud prevention. Stripe explains these at stripe.com/cookies-policy.
This notice is being reviewed by our solicitor.
Questions
Email hello@reservd.co.uk.