Member terms

These terms apply when you use Reservd to find, book and pay for classes. Each studio also has its own rules, which it shows you when you join and book.

Who you're dealing with

Reservd is run by Wenhunt Group LTD, company number 17124923, registered at 421 ditchling Road Brighton BN1 6XB. When you book a class, buy a pass or take out a membership, your agreement is with the studio, not with Reservd. The studio sets its prices, timetable, cancellation window and fees, and is responsible for its classes. Reservd provides the booking system and takes a small fee from the studio.

Your account

• You sign in with your email and a password. Keep your password to yourself, and keep your email account secure, because anyone who can read it can reset your password.
• Give accurate details, including a working emergency contact and honest answers to any health questions.
• You must be 18 or over to have your own account. Parents and guardians can add children to their account and book for them.

Booking and waitlists

• A booking is confirmed when you see it in My bookings. If a class is full, you can join the waitlist. If a place frees up, you're moved in automatically and we'll let you know.
• Some studios take payment from your saved card when you're moved in from the waitlist for a paid class, so you need a saved card to join it. If the charge doesn't go through, you keep the place and we ask you to pay another way.
• If a studio uses rooms with spots (for example reformer beds or bikes), you can choose a spot when you book. The studio may move you if it needs to.
• Studios can cancel or change classes. If a studio cancels, any pack credit goes back on your pack, fees you owed for that class are cleared, and the studio refunds what you paid to your card, gives it as account credit, or gets in touch with you about it. We tell you which when the class is cancelled.

Cancelling, late cancellations and no-shows

• You can cancel free of charge up to the studio's cancellation window, shown on each class page.
• If you cancel inside the window, it counts as a late cancellation. If you book and don't turn up, it counts as a no-show. The studio may charge a fee for either. The amounts are shown on the class page before you book.
• For pack bookings, a late cancellation or no-show uses up the class credit.
• Each studio chooses what you get back for a paid class you cancel in time: a refund to your card, account credit with that studio (which pays for your next class automatically), or nothing through Reservd, in which case the studio handles refunds itself. The class page says which. Late cancellations get nothing back.

Saved cards and automatic fees

Some studios ask you to save a card before you book. If you save one:

• The card is held securely by Stripe on the studio's own Stripe account. Reservd never sees your full card number.
• You authorise the studio to charge the card for a class you're moved into from the waitlist (where the studio does this), and for late cancellation and no-show fees you've run up, at the amounts shown when you booked. Late cancellation fees are charged after the class starts, and no-show fees two hours after it ends, so the studio can let you off first.
• You'll get an email receipt for every fee charged.
• You can remove your card at any time from My bookings. Fees you've already run up still need paying.

Packs, memberships and payments

• Prices include VAT where the studio charges it. The studio's own terms cover refunds, expiry dates and any minimum term.
• Monthly and weekly memberships renew automatically until you cancel. You can freeze, switch or cancel from My bookings, and cancelling stops at the end of the period you've paid for, unless the membership has a notice period. We show the end date before you confirm.
• If a Direct Debit or card payment fails, we'll try again over a few days and let you know.
• Under the Consumer Contracts Regulations, you usually have 14 days to cancel a pack or membership bought online. If you book or use a class in that time, you agree the service starts straight away and the studio can deduct what you've used.

Your health and safety

Exercise carries some risk. Only take part if you're well enough to, follow the instructor's guidance, and tell them about any injury or condition before class. Each studio has its own waiver, which you sign when you join.

Door access

If a studio uses a smart lock, the Open button works for people booked on a class starting soon. Don't let anyone else in on your booking, and don't share your account.

Challenges, programmes and progress

Challenges, prizes and programmes are run by the studio. Leaderboards show your first name and initial only, and you can hide yourself from your progress page. Your progress photos are private to you unless you choose to share them with your coach and the studio's managers, and you can stop sharing at any time.

Using Reservd fairly

Don't misuse the service: no fake bookings, no trying to get into other people's accounts, and no abuse of studio staff or other members. We or the studio can close accounts that do.

Our responsibility

We work hard to keep Reservd running and accurate, but we can't promise it will never be interrupted. Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or anything else the law doesn't allow us to limit. Your statutory rights as a consumer are not affected.

Privacy

See the privacy policy for how your information is used.

Contact and complaints

For anything about a class, booking or payment, contact the studio first. For anything about Reservd itself, email hello@reservd.co.uk. These terms are governed by the law of England and Wales.